Diagnosis:

1. 1.1. A team of key individuals are identified.  To assist them in discussing the organization’s culture, a validated instrument such as the Organizational Culture Assessment Instrument (OCAI) is used to assess the major aspects of the organization. 
   

2. 2.2. Using the data from the OCAI, the Team reaches a consensus of how the organization is now.
   

3. 3.3. Using the data from the OCAI the Team reaches a consensus of the desired organization
   

4. 4.4. The Team compares the “Now” and “Desired” cultures and identifies the gaps and the changes in the organization that need to be addressed.
   

5. 
   

6. Interpretation:
   

5. 5.5. The Team identifies the culture changes that are needed in terms of what will increase, decrease and stay the same.
   

6. 6.6. The Team identifies want it means and doesn’t mean to initiate the changes.
   

7. 7.7. The Team reaches consensus on which actions should be started, stopped and continued in order for the culture change process to begin.
   

8. 
   

9. Implementation:
   

8. 8.8. The Team reviews the 10 principles of organizational change for designing the specific change initiates.
   

9. 9.9. The team identifies the key steps to be implemented, creating visible results, specify timetables, benchmarks, and accountability targets.
   

10. 
    

11. Management Development
    

10. 10. Assess the behaviors and competencies that managers need to develop or improve in order to reflect and support the new culture.
    

11. 11. Using the assessment data design a management development plan for the management team and individuals.

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